Privacy Policy
HoldemAndHearth is dedicated to protecting your privacy while delivering refined Australian dining, social poker evenings, and private event experiences. This Privacy Policy explains how we handle your personal information in line with Australian privacy laws.
Privacy Commitment
We are committed to maintaining the privacy and security of your personal information. HoldemAndHearth operates in Australia and treats guest data with care, discretion, and respect. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By engaging with our restaurant, social poker evenings, private functions, or website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect personal information directly from you when you interact with HoldemAndHearth online, over the phone, or in person. This can include:
- Identification and contact details such as your name, email address, and phone number
- Reservation and booking details, including preferred dates, times, party size, and occasion
- Information provided when you submit an enquiry or request via our Contact Us page
- Details you share when joining our newsletter or event waitlists, such as your email address and experience preferences
- Any other information you voluntarily provide to us in relation to dining, poker-themed social evenings, or private events
Where reasonably practicable, we collect information directly from you. In some cases, information may be provided by a third party when, for example, someone makes a booking on your behalf.
How We Use Your Information
Your personal information is used to support a seamless guest experience and to operate our business. In particular, we may use your information to:
- Manage and administer reservations for dining, offline poker evenings, and private events
- Confirm and update bookings, including sending reminders or changes to your reservation
- Communicate with you about upcoming events, seasonal menus, offers, and experiences at HoldemAndHearth
- Respond to enquiries received through our Contact Us page or via other channels
- Enhance and personalise your overall guest experience at our restaurant and social evenings
- Manage VIP, corporate, and private function enquiries submitted through our Events or Reservations pages
- Support internal reporting, service refinement, and quality assurance, including understanding guest preferences and trends
We do not use your personal information for any purpose that you would not reasonably expect in connection with our dining, event, and social entertainment services.
Disclosure of Information
We do not sell, rent, or trade your personal information. Your data may be shared only with carefully selected and trusted service providers who assist us in operating our business, strictly for the intended purpose. This may include:
- Restaurant booking and reservation platforms used to manage tables and event bookings
- Email and newsletter services that help us communicate with you about reservations, confirmations, and experiences
- Technology providers who support our website hosting, analytics, or security systems
These service providers are engaged under terms that require them to protect your information and use it only for the services they provide to us. Where relevant, they are expected to comply with Australian privacy standards or comparable safeguards.
We may also disclose personal information if required or authorised by law, or where necessary to protect the rights, safety, or security of our guests, team members, or the public.
Data Security
We employ industry-standard security practices to safeguard your information and to support a secure environment across our online and in-venue experiences. This includes:
- Using secure website protocols and encryption where appropriate
- Restricting access to personal information to authorised team members and trusted providers
- Monitoring our systems and service environment for unusual or unauthorised activity
Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information. If you become aware of, or suspect, any unusual activity related to your interactions with HoldemAndHearth, we encourage you to contact us promptly via the details on our Contact Us page.
Your Rights and Choices
You have the right to access, update, or request deletion of your personal information held by us, subject to certain legal exceptions. You may also:
- Request corrections to information that is inaccurate, incomplete, or out of date
- Ask how your information has been used or disclosed where appropriate
- Raise concerns about how your personal information has been handled
For newsletter or marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly. We will process your request within a reasonable timeframe.
To exercise any of these rights, please contact our team using the details available on the Contact Us page so we can assist you in a secure and timely manner.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, how your information is handled, or if you wish to make a privacy-related request, please contact our privacy officer using the details provided on our Contact Us page.
We will review and respond to your query within a reasonable period, and we are committed to resolving privacy concerns respectfully and transparently while preserving the premium, welcoming nature of the HoldemAndHearth experience.