Terms and Conditions

Introduction

These Terms and Conditions outline the rules, responsibilities, and obligations that apply to your access to and use of the HoldemAndHearth website located at https://holdemandhearth.com and to your visit to our venue in Australia. They govern how you may browse our content, make reservations, and participate in our dining experiences, poker-themed social evenings, and private events.

By reviewing these Terms and Conditions prior to placing a reservation, making an enquiry, or attending an event at HoldemAndHearth, you help us maintain a refined, respectful, and enjoyable atmosphere for all guests.

Acceptance of Terms

By accessing or using our website, submitting an enquiry or reservation request, or attending our restaurant, poker-themed social evenings, or private events, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with any additional policies referenced on this page or elsewhere on our website, including our Privacy Policy and Cookie Policy.

If you do not agree with any part of these Terms and Conditions, you must not use our website, make a booking, or attend our events. If you make a booking on behalf of other guests, you represent and warrant that you are authorised to accept these Terms and Conditions on their behalf and that you will ensure they are aware of and comply with them.

Service Description

HoldemAndHearth provides a premium hospitality experience that blends sophisticated Australian dining with elegant, offline poker-themed social evenings. Our services are curated to deliver memorable social occasions in a refined restaurant setting, including corporate dinners, celebrations, networking events, and private functions.

Poker at HoldemAndHearth is offered strictly as an entertainment-focused, social activity. No real-money gambling, wagering, betting, or gaming for financial gain is conducted, promoted, or permitted at our venue. Chips, scoring, or game structures used during poker evenings are for social, recreational, or entertainment purposes only and carry no cash value or prize value.

Any descriptions of menus, experiences, or events on our website are intended to be indicative of our offering and may be updated, refined, or replaced from time to time to reflect seasonal produce, chef selections, and event programming.

Reservation and Booking Policy

Reservations for dining, poker-themed social evenings, or private functions at HoldemAndHearth should be made either through our online booking channels, including the Reservations page on our website, or by contacting our team via the details provided on our Contact Us page.

All bookings are subject to availability and are not confirmed until you receive confirmation from us, which may be provided via email, SMS, or other written communication. We reserve the right, at our sole discretion, to accept, modify, or cancel reservations in circumstances including, but not limited to, changes in operating hours, private events, capacity constraints, safety considerations, or unexpected venue requirements.

We may request additional information, such as group size, event purpose, or special requirements, to help us tailor your experience. In some cases, we may require a deposit, minimum spend, or pre-authorisation to secure your reservation, particularly for larger groups, special events, or exclusive venue hire. Any applicable deposit or cancellation terms will be communicated at the time of booking.

If you need to amend or cancel a booking, we ask that you notify us as early as possible so that we can manage our seating, staffing, and event planning. Late arrivals, no-shows, or significant decreases in guest numbers may affect our ability to accommodate your party and may incur charges in accordance with any booking-specific conditions provided to you.

Code of Conduct

To protect the refined, welcoming atmosphere that HoldemAndHearth is known for, all guests are expected to behave in a respectful, considerate, and responsible manner towards our team members and other guests at all times.

We do not tolerate disruptive, aggressive, discriminatory, harassing, or otherwise inappropriate behaviour. This includes, without limitation, excessive intoxication, offensive language, unsafe conduct at or around poker tables, interference with staff in the performance of their duties, or behaviour that causes discomfort or disturbance to other guests.

We reserve the right, at our discretion, to refuse entry, limit service, relocate guests within the venue, or require individuals or groups to leave our premises if their behaviour is inconsistent with this Code of Conduct or with the premium, respectful environment we uphold. In such circumstances, any deposits or prepayments may be forfeited, and we shall have no obligation to offer compensation for shortened or cancelled experiences arising from non-compliance.

Age and Entry Requirements

HoldemAndHearth is intended for patrons aged 18 years and over. Entry to certain areas of the venue, participation in poker-themed social evenings, and attendance at specific events may be restricted to adults only to ensure compliance with applicable Australian laws and to maintain the tone and character of our experiences.

Guests may be required to present valid, current photographic identification, such as an Australian driver licence, passport, or other government-issued ID, upon request by our team or authorised security personnel. Failure to provide acceptable identification, or any suspicion that a guest is under the age of 18, may result in refusal of entry or exclusion from particular areas or events.

We reserve the right to apply additional entry conditions from time to time, such as dress code expectations or event-specific requirements, which may be communicated on our website, at the time of booking, or at the venue entrance.

Liability and Disclaimer

While we take care to deliver a safe, well-managed, and enjoyable experience, your attendance at HoldemAndHearth and participation in any dining experience, poker-themed social evening, or event is at your own risk. To the maximum extent permitted by applicable Australian law, HoldemAndHearth and its owners, officers, employees, and contractors are not liable for any loss, damage, cost, or expense arising out of or in connection with:

(a) loss, theft, or damage to personal property brought onto our premises; (b) personal injury, illness, or death, except to the extent caused by our negligence; or (c) delays, changes, or disruptions to your booking or experience resulting from circumstances beyond our reasonable control, including but not limited to public health directives, extreme weather, transport disruptions, or utility outages.

Information published on our website is provided in good faith and is believed to be accurate at the time of publication. However, menus, pricing, event schedules, and other details may change without notice, and we do not guarantee that all information will be error-free or current at all times. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any consumer guarantees or rights that cannot be excluded under the Australian Consumer Law.

Changes to Terms

We may update, amend, or replace these Terms and Conditions from time to time to reflect changes in our operations, our services, or applicable Australian laws. Any changes will be published on this page, with the updated date indicated near the top of the Terms and Conditions.

We encourage you to review this page periodically to stay informed about how we manage our website access, venue entry, reservations, and events. Your continued use of our website, submission of bookings or enquiries, or attendance at HoldemAndHearth after any changes are posted will constitute your acceptance of the revised Terms and Conditions.

If you have any questions regarding these Terms and Conditions, please reach out to our team via the Contact Us page before making a reservation or attending an event.